You will receive a confirmation email from shop@abbipulling.com, if your order was successfully placed.
Additional emails will be sent to you regarding when your order is shipped, alongside any other urgent updates to your order.
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If you have not received a confirmation email within an hour of placing your order, it was not successfully processed.
We recommend checking your spam folder as well.

We ship goods to Europe, America, Africa, Asia, Oceania and all over the world!

If you order internationally, you may be subject to customs fees and delivery delays.

We utilise Royal Mail for our shipments from the UK.

All of our orders ship from the UK, arrival time will vary based on your shipping address and the current inventory.

We will email you the tracking number for your package once it leaves our location.

Once an order has been placed, we may be able to help if your order has not been dispatched, but there is no guarantee that orders will be redirected in time.

Please make sure all of your information is correct before placing your order. If you have any questions, please contact us via shop@abbipulling.com.

If an item does not suit you, you can contact us regarding potential returns / refunds via shop@abbipulling.com.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
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The items must be returned to us in a condition that allows them to be relisted for sale.
Therefore it must be sent within their original packaging, without stains or traces of wear and neither been washed nor worn (except for fitting).

Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

If your item is deemed unsuitable or damaged, please contact us via shop@abbipulling.com.

We will require proof of damages / parcel damage in order to process you will be entitled to a refund.

Refunds will be processed to the original payment method only. Once your returned item is received and inspected, you will be notified via email.
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Approved refund requests may take up to 10 business days to be credited back to you.
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Please check out our returns policy for further information.

Please note that we are not responsible for lost or stolen packages.

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds.

If you have not seen an update to your tracking after 21 (UK Domestic) or 30 (International) consecutive days, please contact us via shop@abbipulling.com and inform us if your package may be lost.

If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full.
Please note that claims cannot be submitted after 90 days from the original order ship date.

Payment information is processed securely. No card details are transferred to or held by our store.
All transactions take place via connections secured with the latest industry-standard security SSL protocols.

Certain products may be only available in a limited stock or for a limited time only.

Certain items may restock over time but timescales may vary.

If you are interested in a certain product, please feel free to contact us via shop@abbipulling.com and we can do our best to update you.

Please contact us via shop@abbipulling.com or use the contact form on our website, selecting 'Shop' as your Enquiry type.